30 Day Easy & Flexible Replacement
BigLove takes pride in our high rate of customer satisfaction. We stand behind our products and provide a 30 day replacement policy. In order to ensure consistency and quality, we triple quality inspect all hair before leaving our factory in India, and double inspect the hair in our Shipping office in Chennai, India before shipping to you. If you are not satisfied with your order or purchase, we offer the flexibility of store credit or replacement.
We encourage you to thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with the product. You may comb through the hair with a loop brush, as well as shampoo and condition the hair while the hair secured in the zip ties. Treating the hair with high quality hair shampoo and conditioner is essential prior to and after installation. Inspect the hair thoroughly to ensure the correct length, colour, texture, and quality are as desired before use. Ask a professional stylist for a second opinion if necessary. Once the hair is used we are very limited if a problem arises.
We offer exchanges if the returned product meets our requirements:
Exchange requests must be made within 30 days of receipt of your order.
We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or untied at the top of the bundle. Please note that Federal law also prohibits exchanges of used hair pieces.
Depending on the situation, we may ask you to submit photos and videos of your problem.
If we ask for the product(s) to be returned to us, you must ship the hair back to us to our office in India at your expense. If a problem is found, we will refund the shipping cost via store credit and replace the hair pieces. If no issue is found with the product by us, you must pay shipping for the product to be shipped back to you. We recommend you use a shipping provider with a signature confirmation service, and insurance to protect your package.
Exchanges must have an email created and sent to us within 30 days of the receipt of original order. Exchanges will not be permitted after 30 days. Please allow us 5 business days upon receipt of the returned product for your return to be processed if we find an issue with the hair pieces and decide to replace them.
45 Day Product Guarantee
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not possible, but we will take every effort to address any quality issues. The steps to determine if there is a genuine problem and how to resolve it, are as follows:
You must contact us within 45 days of receiving your order.
Depending on the situation, we may ask you to submit photos of your problem.
Since most problems can be resolved with a maintenance regimen, we may offer suggestions like what product(s) or care might help resolve your problem.
If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case by case basis; the end result of a verified product inspection is replacement.
In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in Chennai, India. All costs for hair removal and mailing the product back to BigLove Indian hair will be covered at the expense of the customer. We will thoroughly inspect the product, upon verification of the problem BigLove will bear the cost to send out a product replacement and refund the amount spent by you on shipping to us as store credit. BigLove will not bear any costs for the installation and/or removal of the hair product(s). If no problem with the product is evident, BigLove will send the item(s) in question back to the customer without an exchange of product after the customer pays shipping costs to ship back to him/her. If the customer does not pay for the return shipment after 14 days of intimation, we reserve the rights to destroy the product and will not be held liable for any expenses whatsoever.