Shipping & Delivery - We ship worldwide.

All our products are shipped from Chennai, India. All prices on the website exclude shipping fees. Shipping fees are calculated and added to the cart. For domestic shipments within India, we use Bluedart, and for international shipments, we use DHL Express Worldwide.

Approximate Delivery Time.

United States of America and Canada - 3/5 business days.

United Kingdom - 2/4 business days.

Countries in Europe - 3/5 business days.

Countries in South America - 5/7 business days.

Countries in Africa - 7/10 business days.

India - 2/7 business days.

Rest of the World - 3/14 business days.

Orders are processed and shipped SAME DAY for orders placed Monday through Saturday before 10 AM IST (Indian Standard Time) provided they are not holidays in Chennai, India. If it is a holiday in Chennai, India, shipping will be done the next working day.

Our system emails your order receipt as soon as your online order is complete. You may also login to your website account to view your order details. If you have not received an email please contact us immediately. Custom Orders, wholesale orders and other items may not be available for immediate shipment. We will notify you of product delays or back-ordered products and hold your order until all products are available. You would have the option to cancel your order for a full refund if you desire.

Billing and Shipping Address.

We require that your shipping and billing addresses must be completely mentioned including zip/postal code for your order to be approved. If your order has been declined due to an Address mismatch, please contact us to resolve the issue. In addition, we require that you mention your full name, email address and telephone number. We cannot ship orders without a persons name and telephone number.

We take Fraud Seriously.

If you are a theif or somebody fraudulently using a credit card that belongs to somebody else, rest assured that your IP address is logged and you will be reported to the relevant authorities.

Product Availability.

Every effort is made to ensure that products mentioned as "In stock" or "Available" on the website are ready for dispatch. In the rare case the product(s) you ordered is not available, BigLove Indian Hair will contact you within 15 hours from the time you placed the order by phone, email, or both to see if you are interested in a product substitution or if you are willing to wait for us while we restock the product you ordered. If a substitution or delay is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund.

Undeliverable Packages, Incorrect Addresses / shipping information, and Refused Deliveries.

Your order will normally be shipped via Bluedart or DHL to the address you provide. Tracking numbers are sent to your email address as soon as as soon as a shipping label is created. If you have not received a tracking number within 15 hours of placing your order, please let us know. Use your Bluedart/DHL tracking number to track your package in transit.

Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (Your name, address, apt#, telephone number, zip/postal code, etc.) needed to deliver your package. DHL charges a service fee for address corrections. You will be charged for any additional fees caused by bad address information. BigLove Indian Hair is not responsible for stolen packages.

Due to problems with missing shipments and fraud attempts, we ship all packages as SIGNATURE CONFIRMATION, meaning someone must be there to sign for the package. DHL/Bluedart will attempt to obtain a signature at the time of delivery. DHL/Bluedart will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.

Shipment Tracking.

Use the shipping airway bill number code provided to track your shipments. You can do so here on DHL if you are located outside India or click here if you are located within India.

Lost Shipments.

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact DHL/Bluedart right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending DHL/Bluedart's investigation of the situation. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

International Shipments and Customs.

International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customers responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. For the USA, there is no fee for shipments under $1000. Above $1000, a fee might apply. Please contact us for more information. Invoices and a Veterinary Health Certificate are sent with all retail shipments. For wholesale shipments, a fumigation certificate is provided in addition. These are the only documents that will be sent with your shipment. Please contact us if you need any further infromation.

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